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Person Centered Communication

Course Information

• Mode and assessment (for adaptations in 2020 see: Course requirements adapted due to the Corona Virus below) 
• Course description 
• Course goals 
• Course contents 
• Learning Methods 
• Reaction sheets 
• short seminar thesis and deadlines 
• Finish all tasks no later than June, 15th, 2020. Thanks 

1st block (February)

• Introducing the course and the participants 
• Participants' challenges and goals 
• What is the Person-Centered Approach and what is PCC?  
• Active Listening and expressing oneself 
• UQRIA: Understanding, Questions, Reassurance, Information, Advice (if asked for) 
• TO DO: 
  • Submit your reaction to the first block  
  • Read Rogers' and Farson's article on Active Listening 
  • Observe and reflect your listening f2f and online 
  • Think about contributing your "case" for our Open Case sessions 

2nd block (19. - 20. March)

3rd block (16. - 17. April) Video-Sessions will be offered, more information to come

• Participants' experiences in real life and questions remaining 
• Multicultural communication: how to avoid errors/misunderstandings 
• Dialogue (David Bohm) practices and differences between dialogue and discussion 
• Living the three Rogers variables in our group, in f2f and online communication 
• Open Case (handout see "resources") 
• Resonating about Rogers' three core conditions;  

• Coming together virtually; Reflection and feedback on tasks; Renate suggests agenda, participants share their reactions 
• Participants share about how they deal with the Corona-crisis and -challenge; How is the Corona-crises managed at your workplace? 
• Renate presents inputs on "Dialogue" according to David Boehm 
• BREAK /look at differences between dialogue and discussion) 
• Group engages in dialogue, for example about: (How) can we (also) perceive the crisis as an opportunity? (How) can we grow from the crisis? 
• Reflection about dialogue 
• Break 
• Dialogue in two on topic of your choice  
• Brief reflection 

• Hofstede's cultural dimensions - reflection 
• Feeling into yourself: "The inner weather" exercise 

• Reading and explanation of Open Case Guideline (see Resources below) 
• Break 
• Trying Open Case via videoconferencing 
• Reflection 
• Break 
• Open Case via videoconferencing - second and third round 
• Reflection 
• Break 
• Consultation on essays and final TO DOs 
• Giving each other feedback 
• Saying good-bye 
   
• TO DO till April 30th (soft "dead"line) 
  • Submit your reaction to the 3rd block and the whole course  
  • Submit your essay vie "Teamspace" 
  • Submit your «self-evaluation» - THANKS 
  • Optional but highly appreciated for my research: Please fill out the «Community Questionnaire» and the «EN_EXP Questionnaire». Thank you very much. Potential publications of results will be kept anonymous. 

Course requirements: (adapted due to Corona-Virus)

• Attendance of the first block and submission of reaction sheet to the fist block and optimally also the two distance-learning blocks 
• Accomplishing most of the TO DO's of each block as far as you manage 
• Participation in the video-conferencing sessions offered during the third block, if feasible. 
• Short written seminar thesis (about 4 pages per person) submitted online over the Teamspace. You may choose any topic that is related to Person-Centered Communication. Theses that deal with your own experience in active listening (f2f and online), dialogue, being empathic or receiving empathy, reflecting upon your congruence, acceptance, and empathic understanding are particularly welcome. 
• Submission of the Self-evaluation (via the Self-evalaution tab) 

Further Information

• For questions regarding the homepage «michael.silber@univie.ac.at» 
• For questions regarding the course «renate.motschnig@univie.ac.at» 

Languages: English and Czech/Slovak

Theoretical background

References and Resources

• Primary book for the course: Motschnig, R., Nykl, L. (2014). Person-centred Communication Theory, Skills and Practice. Open University Press, McGraw Hill. 
• Czech version: Motschnig, R., Nykl, L. (2011). Komunikace zamerena na cloveka. Praha: Grada 
• Rogers C. R. and Farson R. E. Active Listening, by , Excerpt from Communicating in Business Today, (PDF) 
• Motschnig, R., Ryback,D, (2016). Transforming Communication in Leadership and Teamwork: Person-Centered Innovations. Springer International Publishing. eBook to be reached from MU: «access eBook» 
• The 2agendas@work (PDF) 
• Person Centered Approach: Basics 
• C. R. Rogers and F. J. Rothlisberger, “Barriers and Gateways to Communication”, Harvard Business Review (HBR) Nov.-Dec. 1991, 105 – 111. « PDF» 
• Rogers C. R.: Tentative Law of Interpersonal Relationships, (PDF) 
• Person-Centered Approach - brief introduction (A. Santos & R. Motschnig) (PPT) 
• Open Case setting: Handouts (DOCX) 
• Agile management needs agile persons - article by Renate Motschnig: (PDF) 
• Rogers's Theory of Personality and Behavior and the Need for positive regard 
• Learning about communication in multicultural Teams - comMCT 
• Satisfaction Questionnaire-comMCT 
• Team-Leadership Interactions: Resources and Flow-session handout  
• further reading