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Person Centered Communication

Course Information

• Mode and assessment 
• Course description 
• Course goals 
• Course contents 
• Learning Methods 
• Reaction sheets 
• Finish all tasks no later than April, 30th, 2018. Thanks 

1st block (February):

• Introducing the course and the participants 
• Participants' challenges and goals 
• What is the Person-Centered Approach and what is PCC?  
• Active Listening and expressing oneself 
• UQRIA: Understanding, Questions, Reassurance, Information, Advice (if asked for) 
• TO DO: 
  • Submit your reaction to the first block  
  • Read Rogers' and Farson's article on Active Listening 
  • Observe and reflect your listening f2f and online 
  • Think about contributing your "case" for our Open Case sessions 
  • Optional: Prepare a short interactive element for the course you want to experience with colleagues 
• Picture Protocol 

2nd block (March)

• Continuing to work on participants challenges 
• Dialogue (David Bohm) versus Discussion 
• Open Case (handout see "resources") 
• TO DO: 
  • Submit your reaction to the second block  

3rd block (April)

• Participants' experiences in real life and questions remaining 
• multicultural communication: how to avoid errors/misunderstandings 
• resonating about the three Rogers' core conditions; reading feelings, expressing feelings 
• effective communication (in difficult situations) 
• living the three Rogers variables in our group 
• giving each other feedback 
• TO DO: 
  • Submit your reaction ot the 3rd block and the whole course before April 30th 
  • Reflect upon your experience with communication in multicultural teams (please see the respective item under "Resources") and submit your reflection via the tab "Teamspace" 
  • Please fill out the satisfaction questionnaire regarding comMCT (please see the respective item under "Resources") and submit your reflection via the tab "Teamspace"  
  • Submit your self-evaluation to this course before April 30th. 
• Picture Protocol 

Course requirements:

• Attendance of the sessions and submission of reaction sheets 
• Accomplishing the TO DO's of each block, in particular the comMCT activities  
• Self-evaluation 
• Given you missed a (half-day) session, e.g. a short seminar thesis (see course description above) can be written to compensate for your absence. In any case, please talk to Renate Motschnig to find a personalized solution. 

Further Information

• For questions regarding the homepage «elisabeth.geiderer@univie.ac.at» 
• For questions regarding the course «renate.motschnig@univie.ac.at» 

Languages: English and Czech/Slovak

Theoretical background

References and Resources

• Primary book for the course: Motschnig, R., Nykl, L. (2014). Person-centred Communication Theory, Skills and Practice. Open University Press, McGraw Hill. 
• Czech version: Motschnig, R., Nykl, L. (2011). Komunikace zamerena na cloveka. Praha: Grada 
• Rogers C. R. and Farson R. E. Active Listening, by , Excerpt from Communicating in Business Today, (PDF) 
• Motschnig, R., Ryback,D, (2016). Transforming Communication in Leadership and Teamwork: Person-Centered Innovations. Springer International Publishing. eBook to be reached from MU: «access eBook» 
• The 2agendas@work (PDF) 
• Learning about communication in multicultural Teams - comMCT 
• Satisfaction Questionnaire-comMCT 
• Team-Leadership Interactions: Resources and Flow-session handout  
   
• Rogers C. R.: Tentative Law of Interpersonal Relationships, (PDF) 
• Person-Centered Approach - brief introduction (A. Santos & R. Motschnig) (PPT) 
• Open Case setting: Handouts (DOCX) 
• Agile management needs agile persons - article by Renate Motschnig: (PDF) 
• Rogers's Theory of Personality and Behavior and the Need for positive regard 
• further reading