Communication and Soft Skills

Video-Tutorial - «Teamspace» 


Prof. Dr. Renate Motschnig  
University of Vienna, Research Lab for Educational Technologies, 
& external lecturer at the Masaryk University Brno 

Course Structure and Mode:

mode: blended learning with online phases between the blocks and following the last block;  
suggested workload: 5 ECTS 

Time and Location

see PV206 
Location: Faculty of Informatics, MU Brno, Botanicka 68. 

Course Goals and Description

The primary goal of this course is to allow students to improve their competence in communication, teamwork, moderation and other soft skills based on the students’ actual demands. 
In the course students will share knowledge and competencies regarding active listening, person centered communication, moderation techniques, team development, conflict management and related issues. The course is based on active, student centered learning in a constructive atmosphere and will include several practical exercises. The instructor will take on the role of a facilitator and moderator providing resources. Students are expected to work in teams of about 3 persons to elaborate topics in a self-directed way and to prepare moderated units (lasting for about 2 hours each) and simple online materials for all participants. The course evaluation will take into account the students’ active participation in face-to-face and online phases, the materials elaborated, the quality of the unit moderated, and will include an element of self-evaluation. 
Languages: Czech and English 

Course topics

Communication theories 
Moderation techniques 
Levels of learning: knowledge, skills, attitudes 
Active Listening 
Person Centered Communication 
Groups and teams: group process, team building, self managed teams 
Conflict management and transformation 
Other topics according to the participants’ expectations 

Further Information

Elaborated in the units

First unit - Flipcharts and Fotos 
Second unit - Flipcharts and Fotos 
Second unit - Flipcharts and Fotos (continuation) 
Third unit - Flipcharts and Fotos 




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Johnson D., W., Johnson F., P.(2006). Joining Together. (9th revised ed., first edition in 1975). Pearson Education, Inc. 
Kouzes, Posner. (2002, 3rd edition) Leadership Challenge. Jossey Bass. 
Rogers, C., R., Farson, R., E. (1987). Active listening. «PDF» 
Motschnig-Pitrik, R. (2002). getProfile: Anforderungsanalyse an Wirschaftsinformatiker(innen) aus der Sicht der Wirtschaft. OCG Journal, 1, 8-11. 
Motschnig-Pitrik, R., & Mallich, K. (2004). Effects of Person-Centered Attitudes on Professional and Social Competence in a Blended Learning Paradigm. Journal of Educational Technology & Society, 7(4), 176-192. 
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Ryback, D. (1998). Putting Emotional Intelligence to Work: Successful Leadership Is More Than IQ. Butterworth-Heinemann, Woburn, MA. 
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Letzte Änderung: 04.11.2009, 18:27 | 587 Worte